We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so within 28 days provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.
Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.
To cancel your order you must advise us by writing to firstname.lastname@example.org - All parcels are sent back at your own risk. We advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Our return address
Unit 68a, Whitehill, Budds Lane
Receiving your refund
We aim to process your return within seven working days of receipt into our warehouse. You will receive email confirmation once your return has been received and your refund completed. Your refund will be made via your original method of payment. We advise that it may take five to 10 working days for the funds to be reflected in your account. Please note: returns are not processed over the weekend or bank holidays.
We are unable to offer exchanges on any purchases. If you wish to change your item(s), you will need to return your order for a refund and a new order will be raised.
As all our upholstered furniture is made-to-order, once your order is confirmed, you have 48 hours to change your mind. After that, we reserve the right to charge up to 60% of the item's retail price in the event of cancellation, significant changes or returns.
Emersyn Cashmere & Merino Throw